The welcome arrives three ways, and never goes missing

Right after the email is confirmed: one notification, one message from Heimly in Messages, and the welcome email that already goes out today. All three point to the same getting started list.

Notifications 1 NEW
Welcome to Heimly, Tunde Your first-week list is ready: add a property, verify your identity, bring in your tenants. JUST NOW
That is everything for now.
HELP
Getting started2 of 4 done · show the list Watch the 3 minute tour Help articles Message Heimly
Hidden from the dashboard, it still sits in the lower menu, in Settings under Getting started, and here. It goes away once all four steps are done.
HeimlySupport team · replies within a day

Welcome to Heimly, Tunde. This is where you can reach us any time, and where we will tell you about anything that needs you.

Most landlords start by adding one property. The assistant can fill the form from a WhatsApp message.

JUST NOW
Replying works like any support conversation.
Sent once

One welcome per person, after the email is confirmed. Signing in again, switching accounts or a second device never sends another.

Said in the persona's words

The second line and the first button follow the persona: a renter is pointed to saving a search, an agent to the directory profile.

The email stays as it is

The welcome email already goes out on confirmation. It gains the same persona line and a link to the list.